Refund policy

At Lemnos Singapore, we take great care to ensure the quality of our products. As such, we only accept returns or exchanges in the case of product defects.

Returns & Exchanges

If you receive a defective item, we sincerely apologize for the inconvenience. Please contact us through our Contact Us page as soon as possible, and we will assist you with the return or exchange process.

Please note that we do not accept returns for any other reasons, including change of mind, incorrect size selection, or personal preferences. We encourage you to review product descriptions and specifications carefully before making your purchase.

Thank you for your understanding and continued support.

Conditions for Returns

• Returns and exchanges are only accepted for defective products.
• The request must be made within 10 days of receiving the product.
• The item must be returned in its original packaging.

Refunds

• If a replacement is unavailable, a full refund will be issued.
  

Return Shipping Cost

For defective products, the return shipping cost will be covered by Lemnos Singapore. Please contact us first, and we will provide instructions for the return process.

Return Processing Fee

There is no return processing fee. Returns of defective products are completely free of charge.

Refund Processing Time

Once we receive and inspect the returned item, we will process your refund within 7-14 business days. The refund will be issued to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear on your credit card statement, depending on your card issuer.

 

We appreciate your understanding and support. If you have any questions, please reach out to us.